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THE TERMS AND CONDITIONS

SHIPPING AND DELIVERY

How does it work?

Your order will be shipped within one to four business days of receipt. You can choose standard or insured delivery with a tracking number. Please excuse the extra time it takes to produce our products due to high demand; each product is unique and handmade.

 

WORLDWIDE SHIPPING

Shipping GERMANY: Kleinpaket DHL 3,60 € / Hermes: 5,20€

Orders over 200€ are recommended to be shipped with Hermes.

INTERNATIONAL shipping (Austria, Denmark, Spain, etc.): Standard Hermes : 9,00€

 

Shipping (SWITZERLAND, NON-EU): Standard shipping 4-14 days 10€ / with tracking number 27€

 

EXCHANGE

The small print

Before placing your order, please make sure that you only order products that you are very likely to want to keep, as each product is made especially for you. If you are not satisfied with your item, please return it to the original address. I can then either adjust the item to your wishes or request a refund. As a refund, you will receive a VOUCHER from my online shop. In this case, the shop does not cover the return shipping costs. You have 14 days to cancel your order. You must do so by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision and stating the reason for cancelling this contract. In this case, the items MUST BE UNWORN. To avoid confusion, please notify me immediately after receiving the order. You can use the attached model cancellation form for this purpose, although this is not mandatory.



Exceptions to the right of withdrawal

The necklaces, bracelets, and belly chains from the CHAKRA COLLECTION are non-returnable. The service for the CREATIVE EVENT is non-refundable. In case of illness or other impediments, the appointment may be postponed; there is no refund of the deposit. The right of withdrawal does not apply to contracts for the delivery of non-prefabricated goods whose production is based on an individual selection or specification by the consumer, or which are clearly tailored to the consumer's personal needs.

 

§7 Cancellation form

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)






I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)



_____________________________________________________



Ordered on (*)/received on (*)



__________________



Name of the consumer(s)



_____________________________________________________



Address of the consumer(s)





_____________________________________________________



Signature of the consumer(s) (only if notification is made on paper)



__________________



Date



__________________



(*) Delete as appropriate.




 

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